Frequently Asked Questions for Early Versions of TLS Support

What is TLS?

TLS stands for Transport Layer Security. Websites use TLS protocol to encrypt data and provide communications security between two endpoints. Essentially, TLS helps keep sensitive material, like your payment information, safe while you’re using our site.

When does this TLS change go into effect?

In the coming weeks, LoanLink will only support TLS versions 1.1 and 1.2. This ensures that we will continue to bring you a highly-secure website.

How will this impact my use of LoanLink?

If you are using an old browser that does not support TLS version 1.1 or higher, you will not be able to access the LoanLink website.

How can I check if my browser supports TLS version 1.1 and 1.2?

Click the link to test your device’s browser version Click here to test your browser compatibility.

  • If your test result is “Your user agent has good protocol support” message, you do not need to take further action.
  • If your test fails – you will need to update your browser to the latest version or download a new browser immediately.

How do I update my Browser?

Update all the browsers you use most often to access secure websites.

Which browsers are not supported and compatible with TLS 1.1 and 1.2?

Any browsers that do not support TLS 1.1 and 1.2 will be unable to connect to LoanLink.

  • Google Chrome version 29
  • Firefox version 26
  • Internet Explorer version 10
  • Safari version 8

**Browsers that have TLS 1.1 and 1.2 disabled by default will need to have TLS 1.1 and 1.2 manually enabled. The following configurations may require manual enablement of TLS 1.1 and 1.2:

  • Windows 7 users with IE 8, 9, and 10
  • Windows 8 users with IE 10

What if I’m unable to update my Internet browser?

If you are using a device with an outdated operating system, you may not be able to update your browser to the most current version.

I can’t update my browser

  • If you can’t change your browser because of compatibility issues, think about installing a second browser for browsing and keep the old one for compatibility.
  • Ask a support tech or admin to update your browser if you cannot install updates yourself.

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